Claims

Being there for our clients at the time of a claim is probably the most important role we can play as your Adviser. The claims process can be long and complex at times, but we work closely with both our clients and insurer partners to make this process as simple and efficient as possible for you – ensuring you’re back in business or on the road sooner!.

At Lewis Insurance Services, we are there to guide our clients through the claims process; from lodgement of the claim, to monitoring progress and negotiating with our insurer partners to ensure the best possible client outcome.

Ultimately our key value to you is as your advocate in the event of a claim.

Our claims philosophy is built on a number of key principles:

  • Act fairly in the interests of our clients in the event of a claim
  • Assist our clients in the claims lodgement process through to finalisation of the claim
  • Assist our clients to understand overly complex policy interpretations
  • Negotiate with your insurer to obtain the best outcome for you
  • Assist our clients to reduce the cost and the number of claims through effective risk management strategies and
  • Assist our clients throughout the whole claims process

In the event of a claim, we will:

  • Provide advice and assistance from start to finish with your claim
  • Advocate and negotiate with insurers on behalf of our clients to ensure they receive their full entitlements
  • Arrange for the loss assessor to be appointed where required
  • Arrange expert consultants including legal, accounting and claims preparation services where needed.
  • Provide advice to ensure you have received your full entitlements
  • Negotiate with your insurer to ensure the best outcome for you

What To Do:

Notification of claims

All losses or incidents which may result in a claim (other than Worker’s Compensation claims) are to be reported as soon as practicable after the event to your Authorised Representative. Workers Compensation claims must be notified immediately as required by legislation, as penalties apply for late notification.

The first notification should be to us by telephone, e-mail or fax, or as circumstances dictate and should include the following information:

  • Description of incident
  • Date and Time
  • Location where circumstances originated
  • Estimate of loss
  • Action being taken to minimise loss

Loss minimisation

Action should be immediately taken to protect property from further damage but no action should be taken to repair damage until instructed by your Authorised Representative, Insurer or the Loss Adjusters.

Emergency Property Repairs

If you are requiring Emergency Repairs to your commercial or domestic property, please call our 24 Hour Emergency Repairs line on 1300 831 094.  They will require the details of the damage, property address and contact person.  If you have your insurer’s name and policy number to hand that will also assist them.  You will need to advise you are a client of Lewis Insurance Services / Insurance Advisernet Cannon Hill.

Please note, you will be responsible for the cost of the emergency repairs until such time as your insurer accepts the claim and confirms the emergency repairs were necessary to prevent further loss to your Property and to ‘make safe’. You will need to contact us on (07) 3217 9015 during business hours to lodge your claim at the earliest opportunity.

Services Include;

  • Making premises secure
  • Water Extraction & Drying including Carpet Restoration
  • Protective tarping
  • Glass shuttering & replacement
  • Emergency plumbing & electrical
  • Tree Removal
  • Contents Cleaning
  • Removalist Services
  • A wide range of other services to minimise claims

The Emergency Repairs service is provided by the Johns Lyng Group.